BUILDING PERMIT
An integrated national platform for building permits.
Designed by Smartek for the Direction Nationale de l’Urbanisme et de l’Habitat, the town halls and every service that reviews a permit application, under a contract signed with CTRCA and financed by UNDP.
The problem
A paper procedure that loses documents and time.
Population pressure and the risks of an uncontrolled land policy led the Government of Mali to equip itself with a reliable tool for managing building permits.
The procedure in force has three major weaknesses:
- documents lost while the file is under review;
- no view of the application’s progress for those involved;
- long processing times.
The regulations provide for a permit within 19 working days. In practice the services do not meet to decide: the file travels from service to service, often carried by the applicant in person.
CTRCACellule Technique des Réformes du Climat des Affaires · contracting authority
UNDPFunding: PAGEDD programmeThe mandate
CTRCA – UNDP PAGEDD contract, 2021 annual work plan, signed on 17 August 2021: design of a platform for registering and collaboratively processing building-permit applications, taking connectivity constraints into account.
The workflow
Four actors, one file
The permit regulations set the processing rules. Each step is assigned to a named actor; tasks, data and exchanges follow one another in a set order, from opening to closure.
The applicant
Files the application, pays the fee against a receipt, follows progress and receives notifications.
The town hall
Creates the file, records the payment, scans and uploads the documents, then sends complete files in batches. It issues the decision order and delivers the permit.
Urban planning (DRUH)
Checks the file, sets the type of review, selects and notifies the technical services concerned, gathers their observations and gives its reasoned opinion.
The technical services
Only the services concerned are notified. They consult the file and record their opinion directly in the platform.
What Smartek delivered
A workflow-management application.
- Permit application by the applicant and file opening by the town hall or local authority
- Collection and tracing of processing fees by the local authority
- Digitisation: document check, scanning, preview and upload
- Review by the Direction Régionale de l’Urbanisme et de l’Habitat, with deliberation and opinion
- Technical opinion of the external services, entered in the platform
- Town-hall decision, notification, issue of the permit, appeal, closure and archiving
- Four user profiles: administrator, municipal operator, DRUH officer, technical services
For the applicant: the platform guides step by step, no paper document is required, progress is visible at all times and every decision is notified at once.
The technical services
Fifteen services consulted in the workflow
The workflow designed by Smartek Solutions was reviewed, approved and signed by the technical services concerned. The services outside DRUH are:
- DRACPN (Direction Régionale de l’Assainissement, du Contrôle des Pollutions et des Nuisances)
- DRM (Direction de la Régie des Marchés)
- BDC (Bureau des Domaines et du Cadastre)
- BSDC (Bureau Spécialisé des Domaines et du Cadastre)
- IGM (antenne de l’Institut Géographique du Mali)
- Agence de Cession Immobilière (ACI)
- SOMAGEP
- Direction Régionale de l’Énergie du Mali
- Énergie du Mali
- Direction Régionale de la Protection Civile
- Direction du Service de Logement
- Bamako-Dakar ferroviaire (Transrail)
- Direction Nationale de la Géologie et des Mines
- Direction Régionale des Routes
- Direction Régionale de la Santé
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